AFTERPAY Available - FREE shipping on all orders over $100 within AUS

FAQ's

SHIPPING & DELIVERY

Free shipping on all orders over $100

Express Shipping $10

All orders are shipped via Australia Post.

Orders placed by 2pm are shipped same day where possible, orders made after this time, if we are not able to lodge them for same-day shipping they will be shipped the following day. (excludes weekends)

You will receive a tracking number to track the item, please allow a couple of days for Australia post to update any tracking progress. If you haven't received one, check your junk mail and add us to your address book, hello@sohoactive.com.au

If we do an after-hours lodgement via a post box, these items won't be scanned until they are processed at their depot.

Please allow 5-10 working days, although we hope you have them as soon as possible.

We cannot be held responsible for any Australia Post delays. 

Ballarat Pick Up (currently not available) please message to request.

INTERNATIONAL - We now offer delivery to USA, UK and NZ at a flat rate of $19.95. All country import taxes and charges if applicable for your country are payable by the customer.

 

PAYMENT:

We accept all major credit cards and Paypal

AFTERPAY is also available online. How does Aafterpay work?

Shop Now: We will send goods purchased straight away

Pay Later: afterpay will split your payments, split 4 equal payments due each fortnight

https://www.afterpay.com/en-AU/how-it-works-online

RETURNS:

Please get in contact with us as soon as possible and we will try to make it as easy as possible to resolve any issues.

Please note that we do not accept returns purely for a change of mind.

We will return any faulty products, please be aware of the reasonable and appropriate use of products as normal wear and tear are not considered a fault.

If in doubt, just send us an email at hello@sohoactive.com.au

You are our priority and we are here to help where we can.

PRENE BAGS:

These are machine washable, if they come creased or you need to reshape, just hang and a little steam may help. Please do not iron.

Neoprene is soft and lightweight and durable.

IZZI:

These are limited edition prints, hand dyed, and hand printed in Melbourne.

Colours and print may vary with each one, some prints may show some craking  due to the nature of screen printing.

They are just like an old favorite and get even better with time!!

S'WELL:

The authentic S'well bottle is the top of its range, vacuum sealed and put through over 70 steps during the manufacturing process. Keeps cold for 24hrs and hot for 12hrs The quality is clearly evident as to why they are the BEST! 

Most importantly they give back!! and support Unicef and other charities.

Personal recommendation - when putting in a hot liquid such as tea or boiling water, allow it to cool first....it stays REALLY HOT!

 

Is there something we have not covered here??

Please email hello@sohoactive.com.au with any inquiries at all.

 

Size Chart / Guide;

This is a guide only :)