AFTERPAY Available - Free shipping on all orders over $100

FAQs

SHIPPING & DELIVERY

Free shipping on all orders over $100

All orders are shipped via Australia Post.

Orders placed by 2pm are shipped same day where possible, orders made after this time, if we are not able to lodge them for same-day shipping they will be shipped the following day.

You will receive a tracking number to track the item, please allow a couple of days for Australia post to update any tracking progress.

If we do an after-hours lodgement via a post box, these items won't be scanned until they are processed at their depot.

Please allow 5-10 working days, although we hope you have them as soon as possible.

We cannot be held responsible for any Australia Post delays. 

BALLARAT ONLY - Pick Up

Select 'Ballarat only Pickup' on check out as a shipping method and we will arrange to be picked up from Central Square Ballarat or Stockland Wendouree unless we have a pop-up location open. (We will soon have our head office open to pick up from).

We will email you to arrange or please send us or send a direct message through facebook or Instagram or emal hello@sohoactive.com.au

 

PAYMENT:

We accept all major credit cards and Paypal

AFTERPAY is also available online. How does Aafterpay work?

Shop Now: We will send goods purchased straight away

Pay Later: afterpay will split your payments, split 4 equal payments due each fortnight

https://www.afterpay.com/en-AU/how-it-works-online

RETURNS:

Please get in contact with us as soon as possible and we will try to make it as easy as possible to resolve any issues.

Please note that we do not accept returns purely for a change of mind.

We will return any faulty products, please be aware of the reasonable and appropriate use of products as normal wear and tear are not considered a fault.

If in doubt, just send us an email at hello@sohoactive.com.au

You are our priority and we are here to help where we can.

PRENE BAGS:

These are machine washable, if they come creased or you need to reshape, just hang and a little steam may help. Please do not iron.

Neoprene is soft and lightweight yet durable.

IZZI:

These are limited edition prints, hand dyed, and hand printed in Melbourne.

Colours and print may vary with each one.

They are just like an old favorite and get even better with time!!

S'WELL:

The authentic S'well bottle is the top of its range, vacuum sealed and put through over 70 steps during the manufacturing process. Keeps cold for 24hrs and hot for 12hrs The quality is clearly evident as to why they are the BEST! 

Personal recommendation - when putting in a hot liquid such as tea or boiling water, allow it to cool a bit first....it stays REALLY HOT!

Only Good:

We have limited stock, they are now distributed through COLES and they are amazing!

Is there something we have not covered here??

Please email hello@sohoactive.com.au with any inquiries at all.